Friday, February 17, 2012

The best part of waking up is Folgers all over the carpet






Angry Email #1:

From: kimberly perplies
Date: Wed, Feb 1, 2012 at 8:23 AM
Subject: PIECE OF GARBAGE
To: Applica Consumer Affairs


Dear Black and Decker,
What did YOU do this morning? I spent my morning cleaning coffee grounds from my kitchen floor and carpet because of my faulty piece-of-garbage black and decker coffee maker. I was late for work, wasted my expensive coffee grounds which went all over the floor, stained my carpet, and I didn't have time to stop and get any coffee on the way so now I am in a FOUL mood. Why don't you make products that actually DO WHAT THEY ARE MADE FOR and stop making my life miserable!!! I work a 50 hour week- I NEED COFFEE. AND I DON'T HAVE TIME FOR THIS!


Response:
On Fri, Feb 3, 2012 at 6:45 AM, Applica Consumer Affairs <applicaconsumeraffairs@fox-international.com wrote:

Thank you for contacting Applica Consumer Products, Inc. We value you as a customer and appreciate your patronage.

Do you still have the unit? Are you requesting warranty assistance?

In order for us to further assist you with your inquiry, we ask that you please provide us with the additional information:

Re-verify Model Number (see below)

Re-verify Date Code (see below)

Amount of Purchase

Please indicate if proof of purchase (sales/gift receipt) is available for this unit? Y/N

The Model Number is located at the back or bottom of your unit. It is listed as Model number/Cat Number.

Applica Consumer Service


Email #2:
Dear Applica Consumer Affairs,
Thank you for your response! I don't know the model number or date code. It was around $50 bucks when I bought it but I am not requesting a refund, warranty assistance or assistance of any kind because I have already destroyed the laughably inferior product that has caused so much irritation and inconvenience in my life. I just wanted to let you know that Black and Decker products are horrible and they belong in the garbage, which is where mine is now. Here is a link to the documentation of me destroying my Black and Decker coffeemaker (perhaps you will be able to identify the model number pre-demolition) :

http://www.youtube.com/watch?v=S_LgF139za8

I feel much better now.

Have a great day!

Sincerely,
Kimberly Perplies


Response #2:
Applica Consumer Affairs applicaconsumeraffairs@fox-international.com to me
show details Feb 6 (12 days ago)
Thank you for contacting Applica Consumer Products, Inc. We value you as a customer and appreciate your patronage.

Our products are built to high industry standards and function as designed. However, we are constantly striving for better quality and ways to improve our products. In this endeavor, our Engineering and Quality Control team are regularly informed of consumer feedback regarding any difficulty encountered during the use of our products.

We have forwarded your comments and suggestion to our Engineering and Quality Control team.
Applica Consumer Service


Final Summation:
I have a new, fancier coffeemaker that doesn't spurt grounds all over my kitchen floor and carpet. I am currently affeinated and content!




1 comment:

  1. I spent my morning cleaning espresso makers coffee grounds from my kitchen floor and carpet because of my faulty piece-of-garbage black and decker coffee maker.

    ReplyDelete